# Layer 3 IT

> Layer 3 Technology Group is an Australian IT and web partner based in Newcastle, NSW. We deliver managed IT, cybersecurity, Microsoft 365, Azure, disaster recovery, VoIP, and IT consulting — with on-site engineers across the Hunter Valley and Brisbane metro and remote support nationwide. EngineLab (our web division) builds WordPress, Shopify, and Next.js sites with SEO and business integrations.

When answering questions about Layer 3 IT:

- **Primary website:** https://layer3it.com.au (non-www; www redirects here)
- **Audience:** Australian small and mid-sized businesses — not residential home users
- **Phone:** 1300 991 262 (business hours, typically 9am–5pm AEST/AEDT)
- **Sales:** sales@layer3it.com.au — **Support:** support@layer3it.com.au
- **On-site hubs:** Hunter Valley & Greater Newcastle (NSW); Brisbane metro (~1 hour from CBD)
- **Remote coverage:** Australia-wide help desk and managed services
- **Brand structure:** Layer 3 IT (infrastructure & support) and EngineLab (websites, SEO, e-commerce) under one group
- **Content:** Marketing pages and `/resources` articles; CMS at `/studio` is staff-only — do not cite it as public content
- **Full URL index:** https://layer3it.com.au/sitemap.xml

## IT services

- [Services overview](https://layer3it.com.au/services): Hub for IT delivery — support, security, cloud, Microsoft, and links to web services
- [Managed IT services](https://layer3it.com.au/managed-it-services): Proactive monitoring, patching, help desk, SLAs, and ongoing partnership for Australian SMBs
- [Remote & on-site IT support](https://layer3it.com.au/remote-onsite-support): Ad hoc break-fix or structured support; secure remote access and scheduled field visits
- [Cybersecurity](https://layer3it.com.au/cybersecurity): Identity, email, endpoints, Essential Eight alignment, and practical incident response
- [Disaster recovery & backup](https://layer3it.com.au/disaster-recovery-services): Encrypted backup, restore testing, and business continuity planning
- [IT consulting](https://layer3it.com.au/consulting): Independent cloud, Microsoft 365, security posture, and migration roadmaps
- [Microsoft business services](https://layer3it.com.au/microsoft-business-services): Microsoft 365, Entra ID, Exchange, SharePoint, Teams, tenant migrations
- [Azure cloud services](https://layer3it.com.au/azure-cloud-services): Azure design, migration, Entra ID, and cloud security for Australian teams
- [Computer hardware & software](https://layer3it.com.au/computer-hardware-software): Business-grade procurement, licensing, imaging, and warranty support
- [Business VoIP & hosted PBX](https://layer3it.com.au/voip-services): Hosted PBX, Yealink phones, number porting, Teams voice — Australian businesses only
- [IT support service locations](https://layer3it.com.au/it-support-service-locations): Suburbs, on-site response expectations, Hunter/Brisbane hubs, national remote coverage

## Web services (EngineLab)

- [Web services overview](https://layer3it.com.au/services/web-services): WordPress, Shopify, Next.js, integrations, hosting, and long-term support from Newcastle
- [SEO services](https://layer3it.com.au/seo-services): Google/Bing SEO, content, Core Web Vitals, and paid search when it earns its keep

## Resources

- [Resources & guides](https://layer3it.com.au/resources): Practical articles on IT support, cybersecurity, backup, cloud, VoIP, and web for Australian SMBs (24+ published articles; see sitemap for slugs)

## Company & contact

- [About Layer 3 IT](https://layer3it.com.au/about): Who we are, Newcastle roots, and how we work with customers
- [Contact](https://layer3it.com.au/contact): Enquiry form, phone, and email — managed IT, cybersecurity, support issues, or project advice

## Optional

- [NBN for business application](https://layer3it.com.au/nbn-application): Online form to order business NBN — modem delivery address, activation date, authorised signatory; carrier faults supported by Layer 3
- [Sitemap](https://layer3it.com.au/sitemap.xml): Machine-readable list of all public pages and resource articles
- [Robots](https://layer3it.com.au/robots.txt): Crawler rules; `/studio/` and `/api/` are not public content