Where we work
IT support service locations
Layer 3 provides on-site IT support across the Hunter Valley and Greater Newcastle from our NSW hub, and across the Brisbane metro from our Queensland office — typically within about one hour of the CBD.
Remote support runs anywhere in Australia; fly-in engineers are available for major projects when your agreement includes travel.
On-site support
On-site when it matters
Layer 3 schedules engineers for hands-on work across the Hunter Valley and Greater Brisbane — rack and cabling touch points, Wi‑Fi validation, workstation rollouts, printer and network deployments, and incident support when remote diagnosis has hit its limit.
Most day-to-day support runs remotely with secure tooling. On-site visits are planned with agreed outcomes and travel scoped up front — so you are not paying for surprise logistics. The table below summarises how remote and on-site support apply by area.
- Newcastle HQ · Hunter Valley
- Brisbane office · ~1 hr metro radius
Coverage
Remote and on-site support by area
Remote support is available Australia-wide, with same-business-day handling for active requests during business hours. On-site work in our Hunter and Brisbane zones is booked by appointment — scoped and confirmed before anyone travels.
| Service area | Remote support | On-site visits |
|---|---|---|
| Greater Newcastle & Lake MacquariePrimary Hunter hub for hands-on work. | Same business day | Available by appointment |
| Hunter Valley wine country & Port StephensCessnock, Maitland, Port Stephens, Pokolbin corridor. | Same business day | Available by appointment |
| Upper Hunter & extended shiresSingleton, Muswellbrook, Scone, Dungog, and surrounds. | Same business day | Available by appointment |
| Brisbane metro (~1 hour from CBD)Southern Queensland hub for hands-on work. | Same business day | Available by appointment |
| Rest of AustraliaRemote-first nationally; project travel when scoped. | Same business day | Available by appointment |
Compare delivery models in our remote vs on-site support guide and regional expectations in our Hunter Valley and Newcastle IT support guide.
New South Wales
Hunter Valley & Greater Newcastle
On-site IT support across the Hunter Valley — Greater Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens, and extended Upper Hunter shires. Our primary NSW hub. Listed below are 398+ suburbs and localities across 9 council areas — from Newcastle CBD and Lake Macquarie to the wine country, Port Stephens, and Upper Hunter.
9 local government areas · expand each section to browse suburbs we service on-site.
Queensland
Brisbane & South East Queensland
On-site support across Greater Brisbane and surrounding councils within roughly one hour of the CBD — from the inner city and bayside to Logan, Ipswich, and Moreton Bay. Coverage focuses on councils typically within about one hour's drive of Brisbane CBD in normal traffic — inner metro, Moreton Bay, Logan, Redlands, and the Ipswich corridor. (202+ suburbs listed.)
Sunshine Coast and Gold Coast are generally outside this on-site radius; remote support still applies Australia-wide.
5 local government areas · expand each section to browse suburbs we service on-site.
Not sure if your suburb is covered?
If you are outside these lists, remote support still applies nationwide. For on-site work beyond our standard zones, ask about scheduled visits or project travel — we will be upfront about logistics and cost.